Intouch Insight confirms: DoorDash leads, restaurants outperform convenience stores, and order bundling hurts customer satisfaction with third-party deliveries.

The first Intouch Insight Third-Party Delivery Study, released today in collaboration with Informa Connect Limited, provides key insights into the performance of three leading food delivery providers – DoorDash, Uber Eats and Grubhub – in both the restaurant and convenience store segments.

Ottawa, Ontario, September 18, 2024 (GLOBE NEWSWIRE) — Intouch Insights, a leading provider of customer experience (CX) solutions, has released its Third-Party Delivery Study 2024 report. Published in collaboration with Informa Connect, this comprehensive study provides valuable insights into the performance of third-party delivery services and highlights the critical factors that influence customer satisfaction and the effectiveness of delivery operations for cooked-to-order food orders at both restaurants and convenience stores.

“Our study shows how important speed, accuracy and overall experience continue to be in third-party food delivery,” said Cameron Watt, President & CEO of Intouch Insight. “As the delivery market grows, understanding these key factors is critical for restaurants and convenience stores looking to protect their brand reputation and remain competitive.”