NFON AG: Using AI to become market leader – strategies and growth forecasts for 2024

On September 12, 2024, NFON AG presented its strategic direction and medium-term forecasts as part of its Capital Market Day. The company, which is positioning itself as a leading provider of integrated cloud business communications in Europe, plans to consolidate its market position through increased integration of artificial intelligence (AI). CEO Patrik Heider emphasized that NFON’s innovation and transformation strategy aims to develop AI-based solutions that meet the dynamic requirements of the market.

A central element of this strategy is the acquisition of botario, which is intended to expand NFON’s AI expertise and integrate innovative functions into the product portfolio. CTO Andreas Wesselmann emphasized that AI technology is crucial not only for product development, but also for the overall corporate strategy. The new AI solutions are to be used in particular in the area of ​​customer communication and interaction in order to create concrete business added value.