SEA Airport makes ‘some progress’ on fourth day of cyberattack

SEATAC, Washington. – As the travel-heavy Labor Day weekend approaches, airport officials are still working to bring baggage systems back online following a cyberattack early Saturday morning at SeaTac.

With information screens still down, hundreds of customer service agents have been deployed to help travelers figure out where to go and where to collect their luggage.

Airport spokesman Perry Cooper says that although flight operations on major airlines such as Alaska and Delta are largely back to normal, passengers on smaller airlines are still being advised not to check baggage.

In addition, since the information monitors in the baggage claim area are still down, travelers have to rely on airport staff to find their luggage after disembarking.

An army of green-vested customer service representatives are stationed throughout the airport to help passengers locate their flights and luggage following the attack.

Famous NHL player Gorges Laraque needed help from the SEA airport team to claim his baggage.

“This is the first time I’ve been here and the computers aren’t working,” Laraque said.

They flew in on a direct flight from Edmonton.

“My son is in training camp, my son is in training camp with the Thunderbirds,” said Georges Laraque, NHL hockey player.

He was looking for his son’s hockey equipment in baggage claim.

“At first my son said, ‘Oh, we don’t need help, we’re just looking at the screen, right?’ But they said, ‘There is no screen,'” Laraque said.

Team members from other departments were also called in to help out on site.

“Given our situation here, it’s simply necessary that we have all hands on deck to make sure people are guided through the airport and know where to collect their luggage or which gate to go to. However, despite our current limitations, we can help as best we can to ensure we get through the airport smoothly,” said Tom Fagerstrom, Noise Programs Manager.

SEA Airport spokesman Perry Cooper says there has been some progress.

“The idea is that our baggage system is slowly getting back to normal. We have some of these systems back up and running now, so we can sort the baggage on the way from the ticket counter to the aircraft,” said Perry Cooper, spokesman for SEA airport.

Cooper says that at this time, there should be no problems with the baggage storage services of the largest airlines, such as Alaska and Delta, which carry 75% of travelers at the airport, as they have their own systems and are not affected.

Smaller airlines and international flights still face challenges. Luggage may arrive late or check-in may take longer because baggage tags are sometimes written by hand.

“We advise people who use these smaller airlines or the international ones to still arrive early and be prepared. You may have to wait longer because you will have to check your luggage,” said Perry Cooper, spokesman for SEA airport.

And if you need help finding information about flights or your baggage, ask the Green Team.

“Now we’re just standing next to his hockey equipment, which is on some asphalt. We’re patient, so it’s OK. We’ll just wait and see,” Laraque said.

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